Course Description
In today's collaborative work environments, conflicts are inevitable. Whether it’s between team members, departments, or external stakeholders, the ability to handle disputes constructively is crucial to maintaining a healthy, productive work environment. This course explores proven conflict resolution techniques, provides participants with practical tools to handle disputes, and emphasizes the importance of creating solutions that strengthen team dynamics. Through hands-on activities, participants will practice essential skills such as active listening, negotiation, and mediation. By the end of this course, participants will be equipped with the knowledge and strategies needed to address and resolve conflicts effectively, fostering a more cooperative workplace culture.
Course Duration
10 Days
Who Should Attend
- Managers, supervisors, and team leaders seeking to enhance their conflict resolution skills.
- HR professionals responsible for workplace relationships and dispute mediation.
- Project managers who coordinate cross-functional teams.
- Anyone involved in organizational decision-making and leadership.
- Individuals who wish to improve their interpersonal communication skills and manage workplace dynamics.
Course Objectives
Upon completion of this course, participants will be able:
- Understand the sources and types of conflicts in the workplace.
- Develop effective communication strategies to prevent and resolve conflicts.
- Learn how to identify different conflict resolution styles and when to apply each.
- Practice negotiation and mediation techniques for conflict de-escalation.
- Foster a positive work environment through empathy, understanding, and respect.
- Gain insights into managing emotions and minimizing negative reactions during disputes.
- Create and implement a personal action plan for ongoing conflict management improvement.
Course Outline:
Module 1: Understanding Conflict
- Definition and types of conflict
- Causes and consequences of conflicts
- The role of emotions in conflicts
Module 2: Conflict Resolution Styles
- Collaborative, competitive, accommodating, compromising, and avoiding styles
- Identifying personal conflict resolution tendencies
- Choosing the appropriate style for different situations
Module 3: Active Listening and Communication Skills
- Importance of active listening in conflict resolution
- Verbal and nonverbal communication cues
- Effective questioning techniques
Module 4: Negotiation Strategies
- Principled negotiation (based on Fisher and Ury's model)
- BATNA (Best Alternative to a Negotiated Agreement)
- Creating value and finding common ground in negotiations
Module 5: Mediation Techniques
- Mediation process and its stages
- Mediator's role and responsibilities
- Handling difficult parties and emotions in mediation
Module 6: Conflict Resolution in Teams and Organizations
- Conflict resolution strategies for teams and groups
- Addressing organizational conflicts
- Implementing conflict resolution policies and procedures
Module 7: Cultural and Cross-Cultural Considerations
- Cultural influences on conflict perception and resolution
- Cross-cultural communication challenges
- Building cultural competence in conflict resolution
Module 8: Conflict Resolution in Specific Contexts
- Conflict resolution in the workplace
- Conflict resolution in family and personal relationships
- Conflict resolution in community and social settings
Module 9: Conflict Resolution and Technology
- Online dispute resolution methods
- Virtual mediation and communication tools
- Ethical considerations in online conflict resolution
Module 10: Conflict Prevention and Resolution Skills
- Strategies for preventing conflicts
- Conflict resolution coaching and mentoring
- Creating a positive conflict resolution culture
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
A certificate from Ideal Workplace Solutions is awarded upon successful completion.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to outreach@idealworkplacesolutions.org.
For further inquiries, please contact us on details below:
